Terms & Conditions

Our Brand Commitment

At PROINFRACOMPANY, we are committed to delivering professional, reliable, and value-driven facility management, infrastructure, and technical services. Our operations are guided by ethics, service excellence, and client-centric innovation.

General Terms of Use

• You must be eligible and legally capable of using our services.
• All information provided must be accurate and kept up to date.
• Transparency in communication and pricing is mandatory.
• Services should not be used for fraudulent, unlawful, or harmful purposes.

Service Scope

• Our services include facility management, painting, pest control, home repairs, and infrastructure solutions.
• All services are performed by certified professionals following industry best practices.
• Quality is assured through material standards and trained technicians.
• We reserve the right to refuse service based on safety or ethical grounds.

Payment Terms

• Transparent pricing is provided upfront with detailed quotations.
• Payment terms are based on service type: advance, milestone-based, or post-completion.
• Payment can be made through online modes, cheque, or bank transfer.
• Late payments may incur additional processing or interest charges.
• Refunds and cancellations are governed by our refund policy.

Safety & Liability

• We adhere to all safety regulations and provide tools that comply with industry norms.
• Liability for property damage is covered under our work insurance policies.
• Customers must disclose property-specific risks (asbestos, electrical hazards, etc.).
• We are not liable for third-party damages or losses arising from customer negligence.

Intellectual Property

• All designs, quotations, and proprietary work belong to PROINFRACOMPANY.
• Customers may not replicate or share our intellectual property without consent.
• Brand assets (logos, trademarks) cannot be used without written permission.

Termination of Service

• Either party may terminate the service agreement based on mutual understanding.
• Payments for completed work are non-refundable post-execution.
• Breach of agreement or unethical conduct can result in immediate termination.

Warranties & Guarantees

• We offer service warranties based on the scope of work.
• Material warranties are subject to manufacturer's policies.
• Warranty claims should be reported immediately; delays may void coverage.
• Guarantees apply only when maintenance and usage conditions are met.

Data Privacy & Usage

• We collect personal data in line with privacy laws and our Privacy Policy.
• Customer data is used solely for service delivery and communication.
• We do not sell or share customer data with third parties without consent.
• All sensitive data is stored securely and protected against unauthorized access.

Dispute Resolution

• Disputes should first be addressed through direct negotiation.
• Unresolved matters will be escalated to mediation or arbitration.
• Legal jurisdiction is Bangalore, India.
• Arbitration follows Indian Arbitration & Conciliation Act, 1996.

Amendments & Updates

• We reserve the right to update these Terms & Conditions periodically.
• Notifications of significant changes will be communicated via email or website notices.
• Continued use of services constitutes acceptance of updated terms.

Contact Information